Full details of Western Email in simple language - infocenter

What is Cloud Migration?

Multiple user accounts, emails, and information are stored within timely servers. This migration will move the accounts to Office 365 and be associated with a cloud server. This will provide a seamless working experience with Microsoft Office as well as a growing number of cloud-related applications and programs.

What Should I do to Prepare?

Cloud migration is a default process, and no specific arrangements will need to be completed by you, the user. During the migration process your account and email services will remain active. Once the migration is complete there may be a few steps to complete it to begin full operation, and these processes will be outlined below.

Common Issues and Solutions

• Cannot Access Webmail

Once your account has been moved to the cloud, you will need to access your email by signing in at https://go.westernu.edu with your full WesternU email address and current password.

Once logged in, click the icon labelled Outlook. This new tab can be saved/bookmarked for easier access in the future. You can also use the full shortcut of go.westernu.edu/mail to directly access your e-mail. 

• Cannot Access Shared Calendars or Inboxes

Once your account has been moved, your Outlook may need to be updated before the program can access your shared calendars and inboxes. This can be eliminated by creating a new Outlook profile. Instructions for this process can be found in the article Creating an Outlook Profile.

• Email Apps No Longer Working

Email accounts may require you to delete and add an account to your device. These steps will need to be completed to delete your account from your device:

• If using the Outlook app:

1. Open the Outlook app
2. Tap the Options menu in to the top-left, then the settings icon in the bottom-left
3. Tap on your account, then "Delete Account", you may need confirm this by pressing "Delete" again

• If using the iPhone Mail app

1. Open the Settings app
2. Swipe down and open Password and Accounts
3. Select your WesternU account
4. Tap "Delete Account" then "Keep on my iPhone"

• If using the Android Mail app

1. Open the Settings app
2. Find and open the Accounts menu
3. Tap on your WesternU account. This may be listed as Corporate or Exchange Activesync
4. Tap Delete account

• Required: Device Enrollment

Additionally, Intune Company Portal registration is required for all employee / intelligence accounts. If the app is already on your device, you will need to confirm your device registration by following the steps below. If the app is not installed on your device, please refer to the links below for instructions on downloading and repairing Company Portal:

1. Open the Intune Company Portal app (sometimes called Company Portal)
   1. Sign in to the app if prompted. Please use your full WesternU email address and current WesternU password
2. Once signed in, tap the "Devices" tab on the bottom or top of the screen
3. Select the top device, you should see a message stating "This is the device you are currently using"
4. Verify that under "Device Settings Status" the app stated "In Compliance" and has a Last Checked date matching today's date.
   1. If the app prompts to compelete enrollment, or your device does not state "In Compliance" use the link below corresponding to your device to complete device enrollment

• Adding your Email

Once the above steps are completed, you will need to re-enter your email on your device. The links below will guide you through this process depending on your device and your favorite app.
Please Note: Android users can no longer use the built-in email or Gmail app on their device, and they must follow the link below to set up Outlook.

All Android Users and iPhone users who wish to use the Outlook App:
WesternU E-mail Setup (Android or Outlook)

iPhone users who wish to use the iPhone Mail App:
WesternU E-mail Setup (iOS)

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